Introduction
Welcome to Volero platform operated by Volero Tourism Ltd., an Israeli company (C.N 517015764), whose address is at 281 HaYuvalim St, Be'erotayim, Israel ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform [insert website URL] (the "Platform") and our services.
Applicability
This policy applies to information we collect:
- Through the Platform;
- In email, text, and other electronic messages between you and the Platform;
- Through mobile and desktop applications you download from the Platform;
- When you interact with our advertising and applications on third-party websites and services.
Information We Collect
We collect several types of information from and about users of our Platform, including:
Personal Information:
- Name;
- Email address;
- Postal address;
- Phone number;
- Date of birth;
- Passport details (when necessary for booking);
- Payment information.
Non-Personal Information:
- Browser type;
- IP address;
- Device information;
- Usage data.
How We Collect Information
- Information you provide to us;
- Automatic data collection technologies;
- Third-party sources (e.g., our partner airlines, hotels, and other service providers).
How We Use Your Information
We use your information to:
- Provide and improve our services;
- Process your bookings and transactions;
- Communicate with you about your bookings and our services;
- Personalize your experience on our Platform;
- Conduct analytics and research;
- Comply with legal obligations.
Disclosure of Your Information
We may disclose your personal information to:
- Our subsidiaries and affiliates;
- Third-party service providers (e.g., airlines, hotels, car rental companies);
- To comply with legal obligations;
- To protect our rights, property, or safety.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain such information through the use of commonly accepted hosting services in Israel and/or in the EU.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Under Israeli privacy laws, you have the right to:
- Access your personal information;
- Correct inaccurate personal information;
- Delete your personal information (subject to certain exceptions);
- Object to the processing of your personal information;
- Receive a copy of your personal information.
- To exercise these rights, please contact us using the information provided in Section 13.
Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18 (however, if you use the Platform to purchase services for minors, you may need to provide personal information related to such minors).
Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:info@volero.net
Consent
By using our Platform, you consent to our Privacy Policy and agree to its terms.
Compliance with Israeli Law
This Privacy Policy is designed to comply with the Israeli Privacy Protection Law, 5741-1981, and related regulations. We are committed to protecting your privacy rights as required by Israeli law.
International Data Transfers
As we operate in the tourism industry, your information may be transferred to countries outside of Israel. We exercise commercially reasonable efforts to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Israeli Privacy Protection Authority.
Language
This policy is provided in English and Hebrew. In case of any discrepancy between the two versions, the Hebrew version shall prevail.
Accessibility Statement
Volero Tourism Ltd., an Israeli Travel Services company (C.N 517015764), whose address is at 281 HaYuvalim St, Be'erotayim, Israel (“we”, “us”, or “our”), is committed to providing access to all individuals, with or without disabilities, seeking any of the services or goods as offered on our website which include the option to book flights and/or trips, as well as purchase travel packages.
Our website
To ensure accessibility, we have invested many resources to enable our compliance with the standards of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the recommendations of the Israeli Standard 5568 for Internet Content Accessibility, so that the accessibility features of our website are accessible at AA accessibility compliance level.
The accessibility features on our website include:
- A button which appears in all of the website’s pages to an accessibility menu.
- The option to resize text using the accessibility menu.
- The option to display the webpage in different degrees of contrast (dark/bright/suitable for colorblindness) using the accessibility menu.
- The option to highlight links displayed on the site using the accessibility menu.
- The option to block animations while browsing the site using the accessibility menu.
- Neutralization of the designed font and the "readable font" display while browsing the site using the accessibility menu.
- Navigating and surfing the site using the keyboard.
- This accessibility statement is intended, among other things, to make it easier for our customers to navigate and use the accessibility features in this site.
Help, Contact and Feedback
For any suggestions for improving or updating the accessibility of our services and/or if you would like to report barriers to accessing any content or a feature which makes accessibility difficult on this website, please contact our us,
Email: Info@volero.net
Phone: +972-774711315
